Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Wrong order/missing item
In the event that you have received the wrong order or are missing an item please contact customer service via email customerservice@desirebeautystudios.com or via call or text 803-563-3400 right away so we can assist you. We ship out Monday-Saturday and we will cover shipping at no cost to you.
Please note that once orders have gone out it is now in the hands of the postal service. Please contact the respectable postal service in regards to lost or stolen packages.
WE DO NOT REFUND SHIPPING NO EXCEPTIONS
Terms and services
By agreeing to terms and services you agree that you have read and understand our return, exchange, shipping policy as well as the terms and service. You agree that all the credit card information you have entered is correct & belongs to you. You also agree that if have not received your order/or are unsatisfied with your order that you will first contact customer service via email customerservice@desirebeautystudios.com or via call or text 803-563-3400 right away so we can assist you. You agree that this purchase is NOT fraudulent meaning that you can not report this purchase as fraudulent to your bank.
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